How Does it Work | Reverse Charge Calls To Mobiles | MumDad
Accessing Reverse to make calls Prices for accepting Reverse Calls The service meets a critical need in the Australian telecommunications. The highly successful only son of typical Nigerian parents throws his family into chaos when Mum, Dad, Meet Sam: A Netflix Original GET A FREE MONTH. sounds like you mean collect calls collect call-att callless you cal also just dial 0 and ask to place a collect call or you can.
Management of Personal Data from Use of MumDad company websites When visiting any of our company websites, including but not limited to www. Ways in which MumDad may collect personal data from Users and Customers include, but may not be limited to, by downloading an application or by submitting an enquiry or service update request. If we collect personal data through competitions, details about how we will use that personal data will be set out in the terms and conditions of entry for the relevant competition.
Mum, Dad, Meet Sam
We may use personal data collected in this way for marketing or publicity purposes, or to conduct market analysis. If you do not wish personal data about you to be used in this way, you may not be eligible to enter the relevant competition depending on what the terms and conditions of entry are.
Our Information Technology Systems comply with relevant security standards. Management and Handling of Personal Data MumDad will not sell, rent or trade your personal and private information to or with any third parties. Your personal and private information may be disclosed to other parties in the following circumstances: Third Party Outsource Personal and private details may be disclosed to third parties to whom MumDad contracts out specialised functions e.
If MumDad does disclose personal and private details to third party contractors under outsourcing or contracting arrangements, MumDad takes reasonable steps to ensure that those third parties: Legally permitted disclosures MumDad may pass on personal and private details where allowed by the Privacy Act or as determined by another law, including disclosures to law enforcement bodies or regulatory bodies such as the ACCC, ACMA and the TIO where MumDad has a legal obligation to provide disclosures.
From time to time, MumDad may require your permission to disclose your personal and private details. It is MumDad 's policy to seek your consent before transferring your personal information if the need arises.
What personal data is collected and how will it be used MumDad must collect personal and private details so we may provide our services to our callers who dial the toll free access number s to initiate the reverse charge calls.
Callers who make calls to MumDad by dialling the access number are required to record their name. This audio recording may be used to confirm - to the customers who pay the bill for the call - who the caller was that originated the call to them.
Personal and private details may be used for marketing or publicity, or for market analysis. If you do not wish MumDad to use personal and private details for marketing or publicity purposes, please let us know and we will block you from our database.
Our contact details are as per section 8 following. Access to, and correction of, your personal data Under the Privacy Act, you have the right to request access to the personal information which MumDad holds about you although there are some exceptions to this. You also have the right to ask us to update or correct your personal information if it is inaccurate, incomplete or out of date. If you do, however, please be aware that it may take time to locate records, and we may charge you for the cost of providing access.
Any access to, or correction of data held by MumDad, will only be permissible upon receiving the request in writing and MumDad having been satisfied with the identity of the requestor as the individual to which the data pertains. What numbers can I call? You can make a Reverse call to most mobiles and home phones in Australia.
Certain business lines may also accept reverse charge calls from their customers eg. Reverse charge calls to selected mobiles some business mobiles may not be permitted if there is a mobile operator restriction on carrier billing including 3rd party content or premium SMS.
Some mobile and home phone numbers may also be unavailable if they've requested not to receive reverse charge calls, or if we suspect that the numbers are not using the Reverse service to receive a genuine call. If the number you are trying to call is unavailable, you'll be given the chance to try a different number. From 24 August we are unable to provide reverse charge calls to all Optus network mobiles.
This is due to a business decision by Optus to terminate agreements with our mobile billing partners who provide 3rd party billing for Optus network mobiles. We're sorry we're unable to continue to help our customers stay connected with family and friends on the Optus network.
Are there limits on the calls I can make or receive?
We protect you from over-use by limiting the number of calls a phone can make and receive per day. If we suspect that you're not using the service to make or accept a genuine call, we may block your phone from accessing Reverse to make or receive calls. Call our Customer Service Team for more information. You have requested that Reverse block your number Your number has been blocked by Reverse due to excessive use, or misuse of the service or you have outstanding Reverse charges Your fixed line or mobile number does not allow us to bill Reverse calls.
Blocking international calls on your fixed line will also block all reverse charge calls. Each confirmation message includes a unique receipt number for the charging block. How much will I be charged if I accept a Reverse call? To see the price of accepting a Reverse call on your mobile, click here To see the price of accepting a Reverse call on your home phone, click here Why is it more expensive than a conventional phone call? The service is designed for occasional use only when an urgent or important call is needed, and there are no other options available to connect.
It is not designed for everyday calling. The service is on standby from fixed lines and mobiles with no set-up fee or ongoing subscription charges.
It can be accessed from out-of-credit and expired credit prepaid mobiles on all major networks, and does not require an internet connection. Due to its flexibility and availability, accepted calls are charged at a premium compared to conventional calls. When receiving a Reverse call, before you choose to accept or decline, you can always check the price by pressing the key as advised in the call presentation. Charges for Reverse calls only apply if the person receiving the call chooses to accept the charges by pressing the 9 key.
Customers must provide Positive Consent to accept the call and charges by pressing the 9 key. There is no charge if the call is not connected or the person receiving the call chooses not to accept the charges. The 'call of last resort' benefit the service provides meets a critical need in the Australian telecommunications market and provides value when used in the right situation.
Some occasional use situations could be when family or friends are They've missed the train or the bus, and need to urgently let someone know Locked out. They've locked their keys or phone in the car or house, and need to call for help Help.
When they are alone in a bad situation and urgently need to let someone know In these situations, they may have no prepaid credit on their mobile, no cash for a payphone call, or no access to WiFi - nothing - in this instance we are the only option available by mobile or payphone to try to get you and your family connected to mobiles and home phones. Accepting a Reverse call can give you peace of mind that the person calling is okay. Is Reverse a subscription service? It is not a subscription service.
Users are only charged if they receive a Reverse call and then choose to accept the charges by pressing 9 on their phone keypad before their call is connected.
Mum, Dad, Meet Sam | Netflix
The service is used and charged on a call-by-call basis only. What is the minimum charge for accepting a Reverse call? For calls received on fixed lines from international numbers, the minimum charge depends upon the call originating country. All prices include GST. When receiving a Reverse call, you can always listen to the call charges before choosing to accept or reject the call by pressing on your phone keypad. Visit the Price section of our site to see call cost information, and check the other FAQs for details on how calls-to-mobiles and calls-to-home phone are charged.
How accepted Reverse calls are charged After I accept a call, how and when will I be charged? The date the Reverse call was accepted is included in the charging message or premium SMS you receive. Remember, we will only charge your mobile if you or someone using your mobile has accepted a Reverse call by pressing 9 on the mobile key pad and the call has been connected.
You or the person using your mobile may accept a Reverse call even though there is no credit on the mobile at the time of accepting the call. If you accept a call on your home phone, the charge will appear on the next regular telephone bill you receive from your home phone service provider. If I have accepted a Reverse call, can I check how much I have spent?
You can check your usage by calling our Customer Service Team on Monday to Friday from 9am to 5pm excluding public holidays. All mobile premium content providers are required to list their short codes and service details at the website www. This site allows you to enter the premium short code of the charging message you have received and find out the content or service type, the owner and their contact details.
Billing Reverse calls accepted on prepaid mobiles Why has credit been deducted from my prepaid mobile balance? You only receive charge notification messages or premium SMS from Reverse after a call has been accepted on your mobile. When you receive a Reverse call on your mobile, you're given the option to accept the call and the charges by pressing 9 on your mobile keypad.
In some cases, the charges to your mobile may take several days or longer to bill after the call was accepted. You may accept a Reverse call on your mobile even though there's no credit on your mobile at the time of accepting the call. When this occurs, we may charge your mobile when you next recharge. The billing mechanisms available to charge Reverse calls to mobiles do not allow calls to be billed via a single block.
For details on our charging for calls accepted on mobiles, click here Why do the charges for accepted Reverse calls not come out of my monthly prepaid bonus credit? Across most mobile providers, premium content and 3rd party charges like Reverse calls are excluded from inclusive prepaid recharge and bonus credit allowances. We recommend you check with your mobile provider for the details on what usage is eligible for inclusion in your prepaid plan.
In some instances we are unable to charge your mobile on the same day the call was accepted. When this happens, the date you receive the charging message or premium SMS will be different from the actual date you accepted the Reverse call. The charging message or premium SMS you receive will always specify a receipt number for the accepted call, the date of the accepted call, and also the details of the charge.
All Reverse charges for calls to mobiles contain a unique receipt number. Each of these billing messages contains a unique receipt number in the message and a description of the call connection fee or talktime minutes for which the charges apply.MUM DAD MEET SAM - BEHIND THE SCENES PART 3
You can also check the receipt numbers included in the charging messages for all Reverse charges for calls to mobiles to see that they are unique. The billing mechanisms available to charge Reverse calls to mobiles do not allow calls to be billed via a single charge.
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For details on our charging for calls accepted on mobiles, click here Why do the charges for accepted Reverse calls not come out of my monthly mobile inclusive allowance? Across all mobile providers, premium content and 3rd party charges like Reverse calls are excluded from inclusive monthly allowances.
We recommend you check with your mobile provider for the details on what usage is eligible for inclusion in your pay monthly plan.
Why do the charges for Reverse calls on my mobile bill sometimes list more than one charge at the same time? The charges for calls accepted on mobiles are normally billed as soon as possible after the call is completed.
This can sometimes result in more than one charge notification message or premium SMS showing the same time stamp on your mobile bill. Each charge notification message or premium SMS you receive will always specify a unique receipt number as well as the date of the accepted call and also the details of the charge.
Why is the date of the Reverse charges on my mobile bill sometimes different to the date I accepted the call? Your mobile bill will display the date you were charged for the Reverse call you accepted. The charge notification message or premium SMS you receive will always specify a receipt number for the accepted call, the date of the accepted call, and also the details of the charge.